Online Fraud

What is e-mail and Internet-related fraud?

Criminals send phony e-mail messages to customers for the purpose of stealing personal and financial information. This is known as “phishing”.

The e-mail appears to be from a legitimate source and asks the customer to provide information such as bank account information, Social Security numbers, credit card numbers, passwords or personal identification numbers (PINs). Criminals attempt to gain access to existing accounts or create new accounts using this information.

How do you recognize e-mail fraud?

Phony e-mail messages ask you to reply to them directly or click on a link located in the message. These links take you to a fraudulent website that looks similar to the website of the legitimate business. Many times these e-mails are urgent in nature, stating that your account will be closed if you do not confirm your information. They also contain a general greeting and do not identify the customer by name and may contain typographical errors.

How to protect yourself?

Do not click on links in an e-mail requesting personal or account information.

Access the company’s website directly by typing the company Web site address into the browser window to see if you can perform the activity the e-mail is asking you to do.

Contact the company directly to confirm a request to update personal or account information.

Never provide anyone with your ID or passcodes.

Report suspicious e-mail messages to the company immediately.